Privacy Policy
1. Responsible person
The entity responsible for data processing on this website (anzenbergalm.at) within the meaning of the General Data Protection Regulation (GDPR) is:
Anzerbergalm Mountain Restaurant GmbH
Am Thalbach 3
4600 Thalheim near Wels, Austria
Telephone: 07242/310803
Email: office@anzenbergalm.at
2. General information on data processing
We process personal data only to the extent necessary for providing a functional website and our content and services. Personal data is any data that can be used to personally identify you. This processing is based on the GDPR and the Austrian Data Protection Act (DSG).
3. Hosting and technical provision (Smoobu)
This website was created using the website builder from Smoobu GmbH and is hosted by them. The provider is:
Smoobu GmbH, Pappelallee 78/79, 10437 Berlin, Germany.
The data collected on this website is stored on the servers of the hosting provider used by Smoobu. This may include, in particular, IP addresses, contact and booking requests, metadata and communication data, as well as other data generated via a website.
When you access the website, your browser automatically stores technical information in so-called server log files (e.g., IP address, date and time of access, file accessed, browser and operating system, referrer URL). This data is used for the technical provision, security, and stability of the website.
The legal basis is Article 6(1)(b) GDPR (contract initiation/performance) and Article 6(1)(f) GDPR (legitimate interest in secure and efficient operation). A data processing agreement pursuant to Article 28 GDPR exists with Smoobu. Log data is stored only as long as necessary for the aforementioned purposes and is subsequently deleted or anonymized, unless statutory retention obligations apply.
Smoobu's privacy policy can be found at: https://www.smoobu.com/de/datenschutz/
4. Making contact
When you contact us via the contact form or by email, the data you provide (e.g. name, email address, telephone number, message) will be processed to handle your request.
The legal basis is Article 6(1)(b) GDPR (initiation/performance of a contract) or Article 6(1)(f) GDPR (legitimate interest in responding to your inquiry). The data will be deleted as soon as the inquiry has been fully processed and no statutory retention obligations apply.
5. Booking requests
You can submit inquiries about stays via the booking form. The booking tool is provided by Smoobu GmbH. The necessary data is processed, in particular:
● First and last name
● Contact details (email, telephone, address if applicable)
● desired period, number of people
● other information you have provided voluntarily
Booking and guest data are primarily processed and stored in Smoobu's system. However, for data protection inquiries related to bookings made through this website, we remain your first point of contact.
The legal basis is Article 6(1)(b) GDPR (contract initiation and performance). If an accommodation contract is concluded, the data will be processed for the performance of the contract and for compliance with legal obligations (e.g., registration law, tax and commercial law retention periods). Data will be stored in accordance with the applicable statutory periods (generally 7 years pursuant to Section 132 of the Austrian Federal Fiscal Code).
6. Registration requirement (guest registration)
As an accommodation provider, we are legally obligated to collect certain guest data and transmit it to the relevant registration authority (Registration Act 1991, state tourism laws). The legal basis for this is Article 6(1)(c) GDPR (legal obligation).
7. Recipients and processors
We only share personal data if this is necessary for the performance of the contract, if there is a legal obligation to do so, or if you have given your consent. Recipients or processors may include:
● Smoobu GmbH (hosting of the website and booking system)
● Tax advice and government services (to the extent required by law)
● Booking.com (https://www.booking.com/content/privacy.de.html#about-this-policy-notice)
● AirBnB (https://www.airbnb.at/help/article/3175)
8. Social Media (Facebook & Instagram)
Our website contains links to our profiles on Facebook and Instagram (Meta Platforms Ireland Ltd.). These are simple links – you will only be redirected to the respective platform after clicking on them. Meta is responsible for data processing on these platforms. Information can be found in Meta's privacy policy at facebook.com/privacy/policy or privacycenter.instagram.com.
9. Cookies
This website uses only technically necessary cookies, which are required for the operation of the site and the booking process (e.g., session management, language preference of the Smoobu booking widget). The legal basis for this is Article 6(1)(f) GDPR. No tracking or analysis of your user behavior takes place.
10. Your rights
You have the right to:
● Information about your processed data (Art. 15 GDPR)
● Correction of inaccurate data (Art. 16 GDPR)
● Erasure (Art. 17 GDPR)
● Restriction of processing (Art. 18 GDPR)
● Data portability (Art. 20 GDPR)
● Right to object to processing (Art. 21 GDPR)
To exercise your rights, simply send an informal notification to the contact details mentioned above.
11. Right of appeal
If you believe that the processing of your data violates data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority:
Austrian Data Protection Authority
Barichgasse 40–42, 1030 Vienna
Telephone: 43 1 52 152-0
Email: dsb@dsb.gv.at
Web: www.dsb.gv.at
12. Stand
This privacy policy is dated [07/2026] and will be updated as needed.